Return Policy

RETURN POLICY:

NO REFUNDS; EXCHANGE OR STORE CREDIT ONLY WITHIN 5 DAYS AFTER ITEM IS DELIVERED. Please email hearsaylc@gmail.com for any questions or concerns.

 

RETURNS FOR STORE CREDIT MUST MEET THESE REQUIREMENTS:

Merchandise must be unworn and unwashed. We cannot accept returned items that have been damaged, worn, solid, or without all original tags. Items must be in conditions suitable for resale. Merchandise must have all tags including any hangtags attached to be considered for exchange or store credit. ANY items not meeting these guidelines will be returned to sender.

ANY MERCHANDISE "ON SALE" OR ON  "FINAL SALE" CANNOT BE RETURNED OR EXCHANGED. ALL SALES ARE FINAL:

  1. ALL SALE ITEMS, MASK SETS, MASK, BODYSUITS, SWIM WEAR, ESSENTIALS, WHITE ITEMS, JEWELRY, & HANDBAGS ARE CONSIDERED FINAL SALE NO EXCEPTIONS!

 

HOW TO RETURN YOUR ITEMS: 

  1. Customers are responsible for all return fees. PLEASE MAKE SURE YOUR RETURN IS TRACKABLE &  INSURED FOR THE FULL COST OF PURCHASE. HEAR SAY, LLC (HEAR SAY BY SHADONNA) IS NOT RESPONSIBLE FOR LOST, STOLEN, OR MISPLACED RETURN PACKAGES. 
  2. Please include your original packing slip or fill out your return form so we know who you are. NAME AND ORDER NUMBER IS REQUIRED FOR VALID RETURNS. You may enclose if you'd like a different size, color, item (of equal value) or to just receive a merchandise credit. ALL Merchandise credit will be issued in the form online code within 7 BUSINESS DAYS:
PLEASE SEND RETURNS TO:
HEAR SAY BY SHADONNA
ATT: MACK
1515 E. JUDGE PEREZ DR.
(STE 1)
CHALMETTE, LA. 70043